Petoskey, MI, December 31, 2018 – For the fourth year, the Emmet County 57th Circuit Court received high marks from the public regarding their experiences with the court. Using a survey that was administered in courts statewide, Emmet County 57th Circuit Court asked court users questions about whether the Emmet County 57th Circuit Court was accessible, timely and fair, and if they were treated with courtesy and respect by judges and court staff.
Highlights from the survey include:
- 95 percent of court users said they were treated with courtesy and respect by court staff
- 86 percent of court users said the way the judge or magistrate handled their case was fair
- 94 percent of court users were able to get their business done in a reasonable amount of time
“We use the data from this survey to make management decisions that help better serve the public,” said court administrator Cheryl Fitzgerald. “Our goal is for every person who comes through the courthouse doors to be satisfied and treated fairly.”
Developed with input from judges and court administrators statewide and tabulated by the State Court of Administrative Office to ensure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors, and others.
The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2018, over 120,000 surveys were completed in courts throughout Michigan. Visit www.courts.mi.gov for more information.